Discover the Power of Call Progress Analysis (CPA)

Today’s customers expect prompt and professional communication on the products, services and issues that matter most to them. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection (VAD) empowers businesses to successfully reach and engage these customers in real-time with relevant outbound messages. LumenVox CPA leverages the strength of the LumenVox speech recognition and tonedetection technology to accurately determine whether a human or machine has answered the call. The outbound messaging application is then informed what to do next – hand-off to a live agent or leave a personalized voicemail.  Continue reading to learn more!